Shipping, Refund and Returns Policy

Shipping policy

Shipment processing time

  • All general orders are processed within 1-3 business days. 
  • All custom / personalized orders are processed within 10 business days. 

Shipments do not occur on weekends or holidays. If in any case delays will occur, you will be notified accordingly.

Shipping rates and delivery estimates

All orders are aways worldwide shipped free of charge, with standard shipping. Please find below the estimated delivery times for standard shipping for some reference destinations. Please note that these estimated transit times are provided by our shipping companies and we can not give any guarantees on them.

Please revert to our checkout page for exact shipment cost calculation.Standard Shipping

DestinationEstimated delivery timeShipment cost
The Netherlands1 – 4 business daysFrom Euro 5,70
Germany2 – 5 business daysFrom Euro 7,90
UK3 – 6 business daysFrom Euro 12,50
Switzerland5 – 12 business daysFrom Euro 16,50
USA & Canada6 – 14 business daysFrom Euro 16,99

When you are in a hurry to receive your order, we can offer you express or priority shipping to receive your order between 2 – 6 Business days (depending on your location) for an attractive rate. Please consult our expedited rate options at our checkout.

Expedited Priority Shipping 

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation and order tracking

After shipment you will always receive a track & trace code for tracking your parcel (unless otherwise informed).

Customs, duties, and taxes

Customize the following: Provocateur is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Provocateur is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Please revert to our refund policy for more information on our returns policy.

For more information an any other matter, email support @ .

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we also cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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